FAQ
Welcome to Normasam’s FAQ page! Here, we’ve compiled answers to the most common questions about our night lights. If you need further assistance, feel free to contact us at [email protected].
General Questions
1. What types of night lights do you offer?
We offer a wide variety of night lights, including:
- Children’s night lights with fun and safe designs.
- Mood lighting with adjustable brightness.
- Decorative pieces to enhance your home decor.
- Functional lights with features like motion sensors and timers.
2. Are your night lights energy-efficient?
Yes, all our night lights use LED technology, which is energy-efficient and long-lasting, helping you save on electricity bills.
Product Information
3. How do I choose the right night light for my needs?
Consider the purpose of the night light. For children’s rooms, look for playful designs with soft lighting. For mood lighting, choose options with adjustable settings. For decor, pick styles that match your interior.
4. Are your night lights safe for children?
Absolutely! Our children’s night lights are designed with safety in mind, using non-toxic materials and cool-to-the-touch LED bulbs.
Ordering and Payment
5. How do I place an order?
You can place an order directly through our website by adding items to your cart and proceeding to checkout. Follow the prompts to complete your purchase.
6. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your safety.
Shipping and Delivery
7. Where do you ship to?
We ship worldwide! Please check our Shipping Policy for specific details on delivery times and costs for your region.
8. How long will it take for my order to arrive?
Delivery times vary depending on your location and chosen shipping method. Generally, standard shipping takes 5-7 business days, while expedited options are available.
Returns and Exchanges
9. What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you’re not satisfied with your purchase, please contact us at [email protected] to initiate a return.
10. How do I exchange an item?
If you wish to exchange an item, contact our support team with your order details. We will guide you through the process and ensure a smooth exchange.
Troubleshooting
11. My night light isn’t working properly. What should I do?
First, check if the bulb or batteries need replacing. If the issue persists, contact us at [email protected], and we will assist you in resolving the problem.
12. Can I replace the LED bulb in my night light?
Most of our LED night lights have non-replaceable bulbs due to their long lifespan. If a bulb fails prematurely, please reach out to us for support.
Technical Support
13. How do I set up the timer or motion sensor?
Instructions for setting up timers and motion sensors are included in the product manual. If you need additional help, contact our support team for guidance.
14. Can I dim the light?
Many of our night lights feature adjustable brightness. Refer to the product description or manual for specific instructions on dimming your light.
Warranty and Support
15. Do your products come with a warranty?
Yes, our night lights come with a one-year limited warranty covering manufacturing defects. Contact us at [email protected] if you experience any issues.
16. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
Additional Information
17. Do you offer bulk discounts for large orders?
Yes, we offer discounts for bulk purchases. Please contact us directly for more information and to discuss your requirements.
18. How can I stay updated on new products and promotions?
Subscribe to our newsletter or follow us on social media to receive updates on the latest products, special offers, and promotions.
We hope this FAQ section has answered your questions. If you need further assistance, please don’t hesitate to reach out to us at [email protected]. We are committed to providing you with the best shopping experience and look forward to serving you.